HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

Most of our products are unique and made to order, such as personalized blankets. Therefore, the fulfillment time includes both the production time and the shipping time.

Product CategoryProduction Time (Business Days)Shipping Time (Business Days)
Apparel1 – 34 – 8
Fleece Blanket3 – 57 – 10
Quilt Blanket/Bedding Set3 – 57 – 10

DO YOU SHIP INTERNATIONALLY?

Yes, we do. You can use your local credit card to make transactions on our website. 

WHAT ARE THE SHIPPING COSTS TO MY LOCATION?

  • The shipping cost within the U.S. is : 4.99USD + 1.99USD per additional item
  • For international shipping: from 10.99USD + 3.99USD per additional item

CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?

No. Once your order is shipped, we cannot make any changes to the shipping address or delivery date.  

CAN I CHANGE THE SHIPPING ADDRESS WITHIN THE SAME COUNTRY, PROVINCE, OR CITY?

Is it possible to do it before the package is shipped?
Yes, We Do

If it’s already shipped, can it be changed within the city limits?
No, We Cannot change anything when the package is shipped.

MY TRACKING DATA IS NOT UPDATED YET, EVEN THOUGH I RECEIVED THE TRACKING NUMBER. WHY?

As mentioned above, the tracking data is updated within 1-2 days of you receiving the email with the tracking number. For orders within the US, that’s typically 7 days after order processing.

For international orders, it may take up to 10 days for the tracking data to be updated after order processing.

If your tracking data is not updated even after 7 days (for US orders) or 10 days (for international orders), then please contact us at [email protected] We would be happy to help you.

WILL THERE BE ANY DELAYS IN MY ORDER’S DELIVERY?

At Bucktee, we strive to exceed our customers’ expectations. Therefore, we have made suitable arrangements to deliver all orders on time. However, there may be some delays in order fulfillment due to Force Majeure that are beyond our control. Here are some factors that may cause delays:

  • Holidays

The high volume of orders during the US and international holidays, especially during peak seasons, can lead to production delays.

  • International Orders

While we can ensure prompt production and shipping from our end, we do not have control over local government regulations. If your order is subjected to customs processes, it may encounter a slight delay, which can extend the fulfillment time.

WILL I BE CHARGED CUSTOMS OR DUTIES ON MY PURCHASE?

If your shipping address is outside the US, then you may be charged import duties, taxes, and customs. However, these are not included in the price when you make the purchase with us. These charges vary from one country to another and are the buyer’s responsibility to get in touch with their customs office and get clarification on these additional costs, which may be levied on you when receiving the delivery.  

I HAVE NOT RECEIVED MY PACKAGE, WHAT SHOULD I DO?

We always make it a point to ship all orders on priority so that they reach you on time – even print-on-demand products like custom blankets. However, we urge you to place your orders at least 30 days before the gifting occasion, be it a Mother’s Day gift, Father’s Day gift, or other gifts.

If your product has not arrived in time, please verify with your nearest post office once. In most cases, the shipment is sitting there due to missed deliveries.

Order CategoryHow Many Days Since You Placed the Order?What You Should Do
Continental US Orders< 30 DaysPlease wait for the package.
> 30 DaysContact Us. We’ll refund or reship the order.
International Orders< 45 DaysPlease wait for the package.
> 45 DaysContact Us. We’ll refund or reship the order.